Thursday, September 24, 2009

Twitter (09-17-2009)

I have as yet to ascribe to the idea of social networking so this was a first for me. I also doubt I will be following anybody much less be followed but here is what I came up with.

Thou Shall Nots:
Impersonate, use violent language, copyright infringe, have serial accounts, spam other "tweeple" send tweets greater than 140 characters, post pornographic material, voice your opinions (twitter is about what you're doing not what you think), have ads designed to generate revenue on their micro blogging site, perform illegal activities, follow over 2,000 people.

Business uses:
Real time Customer Support:
Twitter can be used as a notification agent to address customer concerns and problems.

Promotion & Marketing Strategies:
Twitter can help a company generate buzz, collect statistics, provide coupons, e.t.c. Collecting customer feedback is also a twitter feature that business can implement.

Twitter helps companies be 'more human' through interaction of the customer/client.

Notification Agent:

Enables companies to disseminate information quickly and provide updates to customers faster. Updates and product launch information can also be posted much faster.

Companies can monitor what customers are saying about them, which enables them to react quickly to situations.

Some tools I found that business use include tweekdeck, tweetie, twellow, and tweety.

1 comment:

  1. The irony of "more human" is not lost...;-)B

    ReplyDelete